Twig is an AI-driven support automation platform that enables B2B companies to create and deploy custom AI agents powered by generative AI and LLMs. These AI-driven bots learn from documentation, tutorials, and support tickets to automate customer inquiries and enhance response efficiency. By integrating with support platforms like Zendesk and HelpScout, Twig helps customer experience teams streamline workflows, reduce response times, and scale support operations with AI.
Website Link: https://www.twig.so/
Twig – Platform Review
Twig’s Agent Factory allows businesses to build, train, and integrate AI-powered support bots that handle developer and user inquiries autonomously. These bots use context awareness to retain conversation history, synthetic data to bridge knowledge gaps, and real-time evaluation to refine responses instantly. The platform reduces the workload on human support agents, improving efficiency and customer satisfaction.
Twig – Key Features
- Custom AI Agents: Build AI bots tailored for different support roles and tasks.
- Flexible Integration: Deploy bots across apps and platforms like Zendesk and HelpScout.
- Context Awareness: AI retains conversation history to improve response relevance.
- Real-Time Evaluation: Bots refine responses instantly based on feedback.
- Synthetic Data Generation: AI fills documentation gaps, ensuring accurate answers.
Twig – Use Cases
- 24/7 AI-Powered Support: Automate developer and customer support without human intervention.
- Reducing Human Agent Workload: Cut human support time by 50% while maintaining quality.
- AI Brain for Customer Success Teams: Enhance customer service efficiency with AI-driven automation.
- Support Ticket Deflection: Achieve 50% reduction in ticket volume by automating responses.
- Faster Customer Responses: Enable 2x faster replies to inquiries, boosting engagement.
Twig – Additional Details
- Created by: Twig
- Category: AI Customer Support Agents
- Industry: Customer Service, B2B Support
- Pricing Model: Paid
- Access: Closed Source