Riviera is an AI-driven voice agent platform designed specifically for the hospitality industry. It enables hotels and resorts to provide 24/7 automated phone support in multiple languages, handling guest inquiries, room service orders, reservations, and call redirection. By integrating with property management and reservation systems, Riviera reduces staffing costs, eliminates wait times, and improves guest satisfaction.
Website Link : https://www.withriviera.com/
Riviera – Platform Review
Riviera is built for hotels, resorts, and hospitality businesses looking to streamline guest communication and automate phone support. Unlike traditional IVR (Interactive Voice Response) systems, Riviera’s AI understands natural speech and responds in a human-like manner, providing a seamless experience for guests. The platform can handle unlimited calls simultaneously, ensuring that guests receive instant responses without waiting on hold.
Riviera – Key Features
- 24/7 AI-Powered Voice Agents: Handles guest inquiries, reservations, and service requests around the clock.
- Multilingual Capabilities: Supports multiple languages to accommodate global travelers.
- Seamless PMS & Reservation System Integration: Works with existing property management and booking systems for real-time updates.
- Human-Like Voice Model: AI agents are trained on hotel-specific data, ensuring accurate and natural responses.
- Unlimited Call Handling: Manages high call volumes without delays or busy signals.
- Instant Call Redirection: Transfers calls to the appropriate department when needed.
Riviera – Use Cases
- Answering Guest Questions & Inquiries: Provides instant responses to hotel policies, amenities, and service-related queries.
- Managing Room Service Orders: Automates food and beverage orders, reducing front-desk workload.
- Handling Reservations & Ticket Bookings: Assists guests in booking rooms, spa appointments, or other services.
- Redirecting Calls Efficiently: Ensures calls reach the right department (e.g., housekeeping, concierge, front desk, or maintenance).
- Reducing Operational Costs: Eliminates the need for additional call center staff, optimizing hotel operations.
Riviera – Additional Details
- Created by: Riviera AI Team
- Category: AI-Powered Voice Assistants for Hospitality
- Industry: Hotels, Resorts, Hospitality Services
- Pricing Model: Likely subscription-based with custom enterprise plans
- Access: Cloud-based AI voice assistant with PMS and booking system integration