Outverse is a cutting-edge platform designed to solve complex customer support challenges by leveraging AI agents. Its focus is on regulated industries and businesses with complex software products and high ticket volumes. Outverse helps organizations reduce the burden on support teams by using AI to autonomously resolve customer queries and assist support staff with internal copilots. The platform streamlines workflows, reduces ticket handling time, and enhances customer support scalability without increasing headcount.
Website Link: https://www.outverse.com/
Outverse – Platform Review
Outverse is built to enhance the efficiency of customer support teams by integrating AI agents that autonomously resolve up to 80% of complex tickets. It provides AI-powered customer-facing agents and internal copilots for support teams, significantly improving operational speed and accuracy. The platform offers customization of support workflows and actions on behalf of customers, which is especially valuable for industries with high compliance requirements. Outverse seamlessly integrates context across multiple sources, ensuring a unified view for both customers and support staff.
Outverse – Key Features
- Customer-facing AI Agents: Handle complex customer queries autonomously, reducing the need for human intervention.
- Custom Actions: AI agents can perform actions on behalf of customers, such as managing subscriptions and billing.
- Internal Copilot: Assists support teams by providing context and guidance, making it easier to resolve tickets.
- Custom Support Workflows: Design and automate workflows tailored to business needs and industry-specific requirements.
- Unified Context: Aggregates data from multiple sources for a comprehensive understanding of customer interactions.
Outverse – Use Cases
- Complex Ticket Handling: AI agents autonomously resolve complex customer support tickets, improving response times and reducing agent workload.
- Deflecting Support Queries: Deflect up to 80% of tickets by automating common inquiries, allowing support teams to focus on higher-priority tasks.
- Subscription Management: Enable customers to manage billing and subscription changes via AI, reducing human intervention.
- Scaling Customer Support: Increase support capacity without the need to expand the support team by leveraging AI agents for routine tasks.
- Reducing Context Switching: Minimize time wasted on switching between systems by consolidating all relevant information in one place.
Outverse – Additional Details
- Created by: Outverse Team
- Category: Customer Support, AI Automation
- Industry: SaaS, Customer Support, Technology
- Pricing Model: Subscription-based
- Availability: Cloud-based platform