Lorikeet is an advanced AI customer support platform designed to offer high-quality service by automating complex support tickets. Unlike typical AI systems that rely on generic content, Lorikeet follows the same workflows as human agents, ensuring it resolves issues with the same accuracy. It is specifically built to scale, providing solutions that cater to industries like fintech, healthtech, and eCommerce. Lorikeet delivers exceptional customer service by offering customization, seamless integration, and powerful automation tools.
Website Link : https://www.lorikeetcx.ai/
Lorikeet – Platform Review
Lorikeet is designed to automate tier 2 and 3 customer support, offering an AI-driven solution that not only deflects tickets but actively resolves them by following established workflows. The platform is highly customizable, enabling businesses to set up escalation rules, define the brand voice, and integrate it directly into existing systems via SDK or chat widgets. The solution is tailored for businesses that need to manage complex support scenarios and maintain high customer satisfaction. Lorikeet is a top choice for companies looking for a scalable solution that can automate intricate support processes while providing personalized service.
Lorikeet – Key Features
- Automates Tier 2/3 Support Tickets: Efficiently handles complex support requests without human intervention.
- Highly Customizable Logic: Tailor workflows, escalation rules, and interactions to match your brand’s voice and needs.
- Seamless Integration: Deploy through your existing systems, chat widgets, or SDK, ensuring smooth integration with minimal disruption.
- Industry-Leading Testing and Simulation Tools: Provides robust testing environments to simulate real customer interactions and optimize AI performance.
Lorikeet – Use Cases
- Fintech Customer Support: Automates responses to complex inquiries such as delayed payments or fraud resolution, improving efficiency in the financial sector.
- Healthtech Customer Support: Manages intricate patient issues, ensuring compliance and accuracy in healthcare service inquiries.
- eCommerce Customer Support: Handles support tickets related to delayed shipments, product issues, or order adjustments, enhancing the customer experience for online retail businesses.
Lorikeet – Additional Details
- Created by: LorikeetCX
- Category: AI Customer Support, Automation
- Industry: Technology, Customer Support, Fintech, Healthtech, eCommerce
- Pricing Model: Custom pricing based on business needs and scalability
- Availability: Available via SDK or chat widget, integrates with existing systems