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Gander

Gander is designed to enhance customer service for airlines by automating key processes, improving both operational efficiency and customer satisfaction. It integrates seamlessly into the airline’s operations to provide real-time support during disruptions, claims, and inquiries.

Website Link: https://usegander.com/

Gander – Platform Review

Gander is a customer service automation platform specifically designed for airlines, utilizing AI to streamline various disruption management processes. The platform helps airlines automate critical tasks, including rebooking, claims processing, and customer communication, significantly reducing operational costs while improving customer experience. Gander’s AI-driven workflows ensure accurate and efficient management of passenger rights claims, compensation, and feedback handling.

Gander – Key Features

  • AI-powered outbound voice calls for proactive disruption management
  • Automated rebooking & accommodation assistance for affected passengers
  • Instant claims resolution using AI-driven eligibility decisioning
  • PII-compliant customer authentication ensuring secure interactions
  • Automated reimbursement processing for passenger expenses
  • Regulatory compliance with laws such as EU261, Canada APPR, USA DOT, and Brazil CPC
  • Baggage delay and damage claims automation to improve response times
  • Ancillary refund management for services like seat selection and baggage fees
  • Fraud detection mechanisms for special case refund processing
  • Customer feedback management system to analyze and respond to complaints

Gander – Use Cases

  • Managing flight disruptions: Automates responses to cancellations and delays, offering rebooking and accommodation support.
  • Handling compensation claims: AI-driven decision-making processes expedite passenger compensation.
  • Baggage issue resolution: Automates handling of lost, delayed, or damaged baggage claims.
  • Processing refunds: Manages refunds for ancillary services and special cases while preventing fraud.
  • Ensuring compliance: Maintains adherence to international passenger rights laws, reducing legal risks.
  • Reducing support costs: Automates customer interactions, cutting operational expenses for airlines.

Gander – Additional Details

  • Created by: Gander
  • Category: Customer Service Automation
  • Industry: Airline
  • Pricing Model: Custom
  • Access: Closed Source