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Bolna

Bolna is an end-to-end open-source framework designed for rapidly building large language model (LLM)-based, voice-driven conversational applications. It empowers developers and businesses to create AI voice agents capable of handling natural conversations and executing tasks such as booking appointments and sending emails. Bolna’s open-source nature allows for extensive customization and integration with various telephony services and AI models.

Website Link : https://playground.bolna.dev/login

Bolna – Review

Bolna serves as a comprehensive platform for developers and businesses aiming to implement voice-based AI agents. Its primary audience includes developers seeking a customizable framework and businesses looking to automate customer interactions. Bolna facilitates the creation of AI agents that can manage calls, perform tasks like appointment scheduling, and provide natural conversational experiences. The platform’s flexibility allows for integration with various telephony providers and AI models, making it adaptable to diverse business needs.

Bolna – Key Features

  • Customizable Agent Creation: Developers can build agents from scratch or utilize pre-built templates, with the ability to connect to telephony services like Twilio and Plivo.
  • Multimodal Input Support: Bolna agents can process voice, text, and visual inputs, offering flexibility in user interactions.
  • External Function Integration: Agents can connect to external tools and APIs to perform actions such as call transfers or appointment scheduling.
  • Open-Source Framework: Bolna’s open-source nature allows for extensive customization and expansion of its core functionalities.
  • Task Execution Post-Conversation: Agents can be instructed to perform tasks like summarization, data extraction, or function calls after conversations.

Bolna – Use Cases

  • Automated Receptionist: Serving as a 24/7 automated receptionist, Bolna agents can answer calls, route them appropriately, and provide basic information to callers.
  • Appointment Scheduling: Bolna agents can automate appointment bookings by accessing calendars, understanding user requests, and scheduling appointments directly.
  • Lead Qualification: Sales teams can employ Bolna agents to interact with potential customers, gather contact information, and schedule follow-up calls.
  • Customer Support Automation: Bolna agents can handle common customer inquiries, provide information, and escalate issues to human agents when necessary.
  • Survey and Feedback Collection: Businesses can use Bolna agents to conduct customer surveys and collect feedback through natural conversations.

Bolna – Additional Details

  • Created by: Prateek Sachan, Marmik Pandya, and Maitreya Wagh
  • Category: Voice AI Agents
  • Industry: Technology
  • Pricing Model: Freemium
  • Access: Open Source